FAQs

What does Final Sale mean?

If an item is marked "Final Sale," this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any items marked "Final Sale".

Do you re-order sold out items?

For our items, reorders are rare and we never know when and which styles will be restocked.. However, sometimes we are able to find something similar! Our non-vintage items can often be re-ordered, and if we have enough interest we do our best to get more. When you see an item that you'd like that isn't currently in stock, email us at info@spateboutique.com and let us know!

Where do you find your jewelry and clothes?

Everywhere! We offer an array of products, and all of them come from different places. We love to source our items from all over, because it means we can bring you the best and most unique items to add to your collection.

Can I use more than one coupon on my order?

No, sorry! Our system only accepts the last coupon entered.

Do you ship internationally?

No, we only ship in the US at this time.  Due to the current pandemic (and to avoid any long delays for our customers), we will offer international shipping in 2021.

Where’s my return?

Returns are usually processed within about 3-5 business days after we receive your package, and we’ll email you as soon as we receive it. In the meantime, you can keep track of your package with the tracking number listed on your return shipping label.

How can I track the status of my order?

Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com or UPS.com) and enter the tracking number to check on the status of the delivery your package.

Where is my order shipping from?

All online orders are shipped from Plano, Texas.

Do you ship to P.O. Boxes?

Yes, we do!  Please select the USPS option, as UPS does not ship to P.O. Boxes.  If we ship to a P.O. Box, please make sure the billing address is the same.

Can I order by phone, email, mail, or fax?

The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during normal business hours for assistance. Order by email, mail, or fax is unavailable at this time.

Can I make any changes or cancellations to my order?

In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed once order has been processed and payment is submitted. 

What should I do if my items are damaged during shipping?

Please contact us immediately upon receipt, if the item is still in stock we will replace for FREE (including free shipping).  We know that once the item leaves our facility we don't control how the product is handled, we understand and want to make sure you are 100% satisfied and happy with your purchase.